Frequently Asked Questions
Shopping
Delivery charges depend on your order value and delivery location.
Free Delivery: Available on orders above a certain amount (e.g., 20ر.ق or as per our offer).
Standard Delivery Charges: A nominal shipping fee is applied for orders below the free delivery limit.
Location-Based Charges: For remote areas, additional delivery charges may apply.
You will see the exact delivery charge (if any) at checkout before completing your order.
Delivery time depends on your location and the availability of the book.
Standard Delivery: Usually within 7-15 working days.
Metro Cities: 2–4 working days.
Remote Areas: May take a little longer (7–10 working days).
You will receive an estimated delivery date at checkout and in your order confirmation email.
Payment
Payment is taken at the time you place the order.
If you pay via debit / credit card or net banking, the amount will be deducted immediately.
You will receive a confirmation email once your payment is successfully processed.
A Wishlist is a feature that allows you to save books you like but don’t want to buy immediately.
You can add books to your Wishlist and purchase them later.
It helps you keep track of your favorite titles.
You can easily move books from your Wishlist to the shopping cart when you’re ready to order.
If you receive a damaged or wrong product, please contact our customer support immediately.
Share your order ID and clear photos of the received product.
We will arrange a replacement or refund as per our return policy.
Make sure to report the issue within 10 days of delivery.
Yes, you can change or cancel your order, but only before it has been shipped.
Once the order is processed and shipped, cancellation or changes are not possible.
To request a change or cancellation, please contact our customer support team at the earliest.
Refunds (if applicable) will be processed as per our cancellation policy.
Package tracking allows you to check the real-time status of your order after it has been shipped.
You can see where your package is and when it is expected to arrive.
A tracking link or number will be shared with you in your order details and confirmation email.
This helps you stay updated until your order is delivered.